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Restaurant Supervisor

Aparium Hotel Group
United States, Georgia, Atlanta
Dec 17, 2024




Position:
Restaurant Supervisor



Location:

Atlanta, GA



Job Id:
173

# of Openings:
0



Restaurant Supervisor
Reports to: Restaurant Manager/Director of Food & Beverage, Position is Non-Exempt
THE ROLE
The Restaurant Supervisor reports directly to the Restaurant Manager, while providing some insight to the Food & Beverage Director. It is critical the person in this position is tactical and strategic; if you only prefer to "see the forest" and not "plant the trees," then this is not a role for you. All leaders of Aparium are required to get down and dirty to unearth existing needs and personally ensure what needs to be fixed is repaired. We are a young company that is in hyper-growth, so having the ability to be a soldier is as critical as being a general.
As the Restaurant Supervisor, you will assist in leading the Restaurants, Cafe, and Bar to execute the daily breakfast, lunch, brunch and dinner services in our restaurants. The Restaurant Supervisor is expected to lead by example while spending much of the day engaging with your associates and guests before, during, and after services. We encourage our leaders to inspire and challenge each other to be their best. A large degree of self-motivation is needed to drive the department, while collaborating with the Culinary Team to execute your restaurant concept at a high level. As a leader within Aparium Hotel Group, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded - no egos are allowed.
The Restaurant Supervisor will maintain and execute the Standards of Service for the Restaurant, assuring success for the guest experience.
WHAT YOU WILL DO


  • Uphold and model the company's principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality
  • Actively assist in recruitment, training, scheduling, supervising, coaching, and motivation of all Restaurant, Cafe, and Bar Team associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the Restaurant program
  • Ensure timely set-up of the dining room and adhere to F&B standards and guest requests through active communication with the F&B Department. Responsible for maintaining a strong guest and VIP relationship and ensuring all requests are communicated to staff
  • Work with the F&B team to effectively communicate all requests
  • Assist in managing inventory, control breakage/loss reduction of china, glass and silver related to restaurant services. Inspect and oversee the cleanliness and maintenance of all restaurant space, public areas, and service areas
  • Assists in other F&B departments as needed
  • Maintain regular communication with the F&B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation



HOW YOU WILL LEAD


  • Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback
  • Collaborate effectively with all hotel departments including Sales, Culinary, Food & Beverage, and Hotel Operations to provide an exemplary guest experience
  • Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
  • Become a subject matter expert in Restaurant service, as well as understanding the history of the cuisine most closely related to the hotel food & beverage concept(s), effectively guiding others in their personal search with a gentle hand, never admonishing their lack of knowledge
  • Demonstrates business acumen by ensuring that initiatives align with operational goals and budgets; shows passion to further develop this skillset



WHAT YOU WILL NEED


  • Passion for the People, Place and Culture of our community, love of Restaurants and Guest Service also required
  • Minimum of five (5) years' experience in restaurant service, with at least two (2) years' experience in a leadership role
  • Must be proficient in Word, Excel and other applicable computer systems
  • Baseline-level knowledge, or ability to obtain, in reservations systems such as Opentable and Tock as well as POS systems such as Toast, Silverware and Lightspeed
  • Baseline-level knowledge, or ability to obtain, in reporting and inventory management tools such as Craftable
  • Baseline understanding of excellent service, labor control, maintenance, merchandising and accounting
  • Ability to obtain and/or maintain Alcohol Awareness certification (TiPS) and Food Handlers Certification (ServSafe) within 30-days of hire
  • Thorough understanding of all food & beverage items offered, including ingredients, methods of preparation and proper service.
  • Baseline knowledge of wines and spirits
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays
  • Fluency in English both verbally and non-verbally
  • Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs
  • Must be able to work in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possible for one hour or more



WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
With a fascinating history dating back to 1923, Hotel Granada has witnessed Atlanta's rise as a dazzling southern destination. At the heart of the 120-room hotel lies a lively and quaint courtyard, serving as an all-day dining and drinking destination for museum goers, locals, and hotel guests alike. Descend downstairs to discover an elevated and enchanting cocktail bar, where a carefully crafted drinks program promises a taste of perfection, positioning it to quickly become one of Atlanta's most sought-after spots. Hotel Granada invites guests to embark on a timeless escape, where the allure of the past meets the comforts of modernity. Whether you seek solace in history, appreciate exquisite design, or simply yearn for a delightful experience, Hotel Granada promises an unforgettable journey where the past and present unite.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.



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