CPP Front of House Staff (FOH)

Department: Temp Center
Salary/Grade: TMP/01

JOB DESCRIPTION

COLLEGE PREPARATION PROGRAM

FRONT OF HOUSE STAFF (FOH)

Start/End Date: June 16 - August 15, 2025

Location: Northwestern University, Evanston Campus

Supervised by: Resident Director, College Preparation Program (CPP)

Time Commitment: Full-time, up to 40 hours/week, schedule determined by Residential Director and created on a weekly basis shortly before each week begins

Compensation: $15 per hour

Partial Meal Plan

Program Description:

The Northwestern College Preparation Program (CPP) offers academically advanced high school students from across the US and abroad the opportunity to enroll in one of two academic program options: undergraduate courses for credit, and noncredit IN FOCUS seminars. Participants experience college life and academics in a safe and supportive environment, which prepares them for college success in their first years. As either residents or commuters, CPP students may take a variety of 100- and 200-level Northwestern courses to earn college credit, which may be transferred to the university in which they ultimately enroll. Our InFocus seminars are small, discussion-based noncredit courses offered in special topics.

Position Summary:

Front of House (FOH) staff serve as the first point of contact for all who enter the College Prep residence halls on a daily basis. From the front desk of their assigned building, FOH staff provide information, answer the phone, facilitate communication between the College Prep Office and the Residential Offices, maintain program blog, and act as a point of contact for families of students living in the building. In addition, upholding CPP values, policy and procedures, and managing the duties supporting the functions of the program. They act as role models for students, ensuring students uphold the CPP student code of conduct. Housing is not provided to FOH Staff.

General Responsibilities:

• Assist with student Arrival and Departure on Saturdays and Sundays, as well as Orientation for incoming students
• Communicate with parents and guardians using best practices in customer service
• Maintain program blog/calendar
• Clearly and expediently communicate student needs with appropriate CPP support staff
• Serve as mentor and resource
• Report unsafe and inappropriate behavior
• Support community among students and staff that is inclusive, positive, safe, and fun
• Maintain programming forms and off-campus check-in/check-out process
• Act as point of contact for facilities management and lockouts
• Other duties as assigned by Resident Director and CPP staff
• Support daily attendance reporting from TAs (all-clear)
• Expected to work holidays

Qualifications:

• Completed one year of college
• Experience working with high school students
  • A current resume and cover letter
• Must be able to lift and/or maneuver at least 40lbs
• Energy, enthusiasm, positivity, and ability to motivate others
• A strong sense of responsibility, professionalism, and level of maturity
• Excellent communication, coordination, and problem-solving skills
• Team player with an ability to work effectively with a diverse student body and staff

Preferred qualifications:

• Knowledge of the Northwestern environment, preferably as a current matriculated student or CPP/NHSI/CTD alum
• A laptop/tablet

Important Dates:

While the deadline to apply is April 15^th, qualified candidates are hired on a first apply, first hired basis. Early candidates have an advantage as some positions are filled early in the application cycle. Applicants will be notified via email if they have been selected for an interview

To Apply:

Click to Apply

You will need the following items (2):

• A current resume and cover letter
• Provide a list of three professional references and their contact information.

Contact Us: Please visit the College Preparation Program website at northwestern.edu/collegeprep to learn more about our programs. If you have any questions, email the CPP office at cpp@northwestern.edu or call 847-491-7239.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.