Full Time Server Assistant
Reports to: Food & Beverage Manager, Position is Non-Exempt
WHAT YOU WILL GET
- Paid Vacation, Sick Time, and Holidays
- Medical, Dental, Vision, and Pet Insurance at an affordable group rate
- Paid time off to volunteer for the causes you care about in your community
- Discounted pet insurance available through ASPCA to care for your best friend
- 401k participation available for full-time associates to grow your nest egg
- The position offers a competitive hourly rate of $19.41 per hour
WHO WE ARE
Hotels done differently. It's not a slogan or catchphrase; it's who we are in everything we do. We believe in the power of People, Place, and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live, and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
The MC Hotel is part of Marriott's Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey, for the first time in decades. The 159-room, ground-up development opened in 2019, complete with a restaurant, rooftop bar featuring unparalleled views of Manhattan, and a curated lobby market. The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for its arts and creativity.
The hotel is managed by Aparium Hotel Group, founded in 2011. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It combines the business acumen of large hospitality companies with the charm of boutique hotels, bringing these forces together in smaller markets.
WHO YOU ARE
Your past experiences have led you to understand that there is an art + science to the hospitality operation. You delight in the smiles you share and the positive experiences you create. You feel comfortable when things get busy, and making smart, in-the-moment decisions comes naturally. Above all, your mission is to spread joy to all you encounter, especially when crafting specialty drinks. You're energized by your interactions with people, and there's nothing more satisfying than making our customers smile.
THE ROLE
The Full Time Server Assistant reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time.
As a server assistant, you will be responsible for supporting the service staff to create memorable guest experiences, acting as more than a busser and food runner. You will be responsible for the timely and friendly delivery of food and drinks. In depth menu knowledge is necessary to ensure safe service to guests with allergies and restrictions.
All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel. As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed.
WHAT YOU WILL DO
- Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality
- Support in all aspects of a guest's experience by creating a clean and inviting environment, ensuring proper steps of service and executing on requests in a friendly and timely manner
- Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
- Be accountable for working knowledge of health and sanitation standards, proper table setting and service, the menu offerings and ingredients, and safe alcohol service
- Serve food and beverage items based upon each guest's specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy
- Ensure your work station is clean and organized, with the utmost respect for your guests, peers, and equipment; and ensure you demonstrate a sense of urgency for guest requests
- Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft; use your knowledge of the food and beverage menu to create exceptional dining experiences
- Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed; and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
- Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, In-Room Dining and Restaurants
- Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws
- The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer
WHAT YOU WILL NEED
- Passion for the People, Place, and Character of our community and a love of restaurants and guest service.
- Minimum of two (2) years' experience as a server assistant in either a free-standing or hotel restaurant or bar.
- Expert knowledge of wine with the ability to make pairing suggestions.
- Must meet local age requirements to serve alcohol.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Must be able to work 30+ Hours Per Week
- Fluency in English, both verbally and non-verbally.
Additional Requirements:
- Continuous standing and walking, negotiating wet tile floors and steps.
- Fine motor coordination needed to serve food, pour beverages, decorate cocktails, and fold napkins.
- Ability to lift and carry up to 30 lbs., occasionally transporting beverage goods, inventory, or equipment.
- Ability to work in extreme temperatures, from freezers (-10F) to kitchens (+110F).
- Excellent sight and balance for navigating varied floor surfaces.
- Ability to lift, balance, and carry up to 25 lbs. and assist with heavier loads (up to 100 lbs.).
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from, and take pride in who we serve.
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Aparium Hotel Group
paid time off, sick time, 401(k)
Dec 12, 2024