Consultant - Program and Project Management

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

This position manages and executes technically complex strategic projects that deliver operational efficiencies; fraud-loss prevention; improved customer experience; and measurable annual benefit to the business. The role may also manage high visibility, high return initiatives at the direction of leadership. Project responsibilities could include but are not limited to project scope/resource management; time and budget estimation for all project phases and milestones; end to end lifecycle management; and reporting to internal and external parties. Partner commitments include satisfying customer expectations on product design, development, delivery, quality, functionality and/or reporting; and communication of Fraud projects within the company. As a Consultant on the Project Management team, you'll be designing and building great ideas and turning them into reality by planning and executing initiatives. You will leverage your familiarity with Verizon Agile and Project Management processes and partner with IT, the business and external partners to continually evolve fraud-loss prevention.

• Partner with cross-functional teams and business leaders to support design/execution of system enhancements that involve the detection and prevention of fraud; and improve the customer experience.

• Go-to point of contact for all assigned projects; extensive knowledge of project scope, deliverables and impact to the business; and status of same.

• Interface between the business, GTS, and other Business Transformation offices.

• Identifying project resource needs including subject matter experts and/or testing leads.

• Compile schedule, status, and metric updates at project level; report appropriately to all levels of governance including executive.

• Create and maintain JIRA user stories; support Product and Sprint Backlog management.

• Familiarize yourself with business cases, metric analysis and documenting the realization of projects and effects of systems enhancements and process changes.

• Communicating project results by developing presentations and communications of trends and gaps in the context of project impact.

• Be flexible and work within IT deadlines to deliver initiatives and track results.

• Leading evaluation of go/no-go criteria for technical release and business cutover.

• Maintain strong business acumen, presentation and communication skills; creating and conveying meaningful information that provides insight to executive decision-making.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of project management experience with emphasis in complex, technical project oversight supporting portfolio and/or program management.

Even better if you have one or more of the following:

• Master's degree in Computer Science/Information Systems Business, Finance, Project Management, or related discipline.

• Experience in event planning, organizing, managing and execution of large projects.

• Two or more years of experience working with PPM tools; Jira or Clarity.

• Knowledge of agile project management concepts.

• Understanding of telecom business practices, including accounting, finance, credit, revenue assurance, taxation, billing, customer care, legal, device management and network operations.

• Portfolio and/or Program Management in Finance or Telecommunications.

• Smartsheets; Google Suite; Query Skills (SQL); Tableau; Qlik, et al.

• Formal training and/or certifications in project management methodologies (e.g., Six Sigma Methodologies, PMP Certification, PMI-ACP, etc.).

• Experience implementing cutting edge Digital technologies and scaling towards enterprise standards, such as: Natural Language Generation (NLG), Natural Language Processing (NLP), Visual / Mobile ERP, Predictive Analysis, Block chain, and Crowd source queries.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.