PBX OPERATOR
Reports to Guest Services Manager: position is non-exempt
WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.
While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
THE ROLE
The PBX Operator is the warm, helpful person behind the phone who is always seeking to deliver excellent service to the person on the other end of the line. At Hewing Hotel, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The PBX Operator knows the ins and outs of both the hotel and the surrounding community. They have a gracious demeanor and warm presence which makes every guest know that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience.
WHAT YOU WILL DO
- Responsible for answering the hotel phone according to hotel standards- provide answers to questions, and take hotel or restaurant reservations
- Speaks clearly, distinctly, and with a friendly, courteous tone
- Accurately directs incoming calls to guest rooms, hotel personnel, or departments
- Takes and distributes messages for guests, provides information on guest services and/or public hotel events
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Demonstrate proficient knowledge of hotel POS and PMS systems
- Assist in monitoring and posting any necessary charges to guest rooms and house accounts
- Develop a complete working knowledge of the hotel's menus, menu ingredients and what is available for the day
- Follow the established procedures to ensure knowledgeable, correct delivery of hotel information
- Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
- Record all guest charges accurately
- Recommend service and product improvement to better the operation
- Keep the work area clean and tidy at all times
- Attend all required meetings
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Assist with responsibilities and duties in other departments and as assigned by management
WHAT YOU WILL NEED
- Good reading, writing and oral proficiency in the English language
- Must have a high school education or equivalent experience
- Ability to work well unsupervised
- Ability to multitask
- Proficient computer skills
- Ability to work alone without direct supervision
- Demonstration of a high degree of drive and determination
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
- Ability to work in a dog-friendly environment
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Aparium Hotel Group
Dec 11, 2024 