Access Navigator Full Time Day Mahwah
POSITION SUMMARY:
Primary responsibility will be to serve as the Center,s onsite trainer and will be required to serve as the subject matter expert in all areas of the Access and Navigation Center, which also includes Patient Access and Telecommunications. Also, Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within VHS. Converts callers interested in VHS into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients and specialists. This role will also help develop and deploy training protocols and quality reviews.
EDUCATION:
Associate,s degree required , bachelors preferred
EXPERIENCE:
Health care experience including medical terminology and managed care strongly preferred. A minimum of 2-3 years of customer service or call center experience required. Experience in training preferred
SPECIAL SKILLS:
The Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.
Area of Talent: Business Office & Clerical
Organization: Valley Health System
Department: VS ACCESS & NAVIGATION
Shift: Day
Full Time
Schedule: 9am-530pm
req16481
United States
Valley Health System
Dec 11, 2024