Student Support Case Manager

University of Kansas
United States, Kansas, Lawrence
1450 Jayhawk Boulevard (Show on map)
Dec 10, 2024
Position Overview The Student Support Case Manager is a position within Student Support and Case Management (SSCM), a department within Student Affairs. The Case Manager works with complex student situations that have impacted the student's ability to successfully function in the University community, or when the student has been disruptive to the community and requires significant behavioral changes to remain in or return to the University. This position is highly collaborative and plays an active role in non-clinical student case management developing and implementing both long and short-term response plans. Examples of concern include but, are not limited to: transition, physical and mental health, student safety, personal crisis, basic needs insecurity, and integration into campus life. The Case Manager does not provide therapy; rather, the Case Manager will help facilitate a student's access to, and appropriate utilization of, University and/or community services while coaching students toward appropriate self-care, self-management, autonomy and self-advocacy. This position reports directly to the Director of Student Support and Case Management and works collaboratively with other staff members within SSCM and Student Affairs, as well as other on- and off-campus colleagues and partners. Student Affairs houses the University's student services organizations, which provide services and program designed to assist students in achieving their academic and personal goals. Student Affairs coordinates the development of these services and programs and serves as an advocate for students across the University community. Job Description 90% - Case Management and Administration: Meet with students to assess concern and well-being and develop action plans to empower students to address current and on-going needs. To ensure continuity of care, coordinate and track referrals to internal units such as Student Access Center, Counseling and Psychological Services, Watkins Health Services, Student Housing, Student Conduct and Community Standards, etc. Coordinate student transitions from KU services to external, community providers (e.g. psychiatric/psychological treatment services, alcohol and drug treatment services, etc.) Assist in student academic planning through collaborative relationships with Student Access Center, Undergraduate Advising Center, and/or academic units. This could include assisting with student planning for missed academic work, adjusting an academic course load, helping with decision-making related to withdrawal, incompletes, and successful return. Maintain a system of follow up for students who have been referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans. Maintain accurate case management records in Maxient. Assist with absence notifications to Faculty for students needing to be away from campus for three or more classes due to illness, hospitalization, family emergency. 5% - Outreach: Assist with the development of outreach efforts to expand awareness for Student Support and Case Management, the Student Care Referral Team, and outreach directed toward encouraging appropriate, positive student behavior. Represent Student Support and Case Management at university and community events, as assigned, which may include giving presentations to campus and community group. Serve on University-wide and Student Affairs committees and task forces, as needed, including being a Campus Connect Suicide Prevention facilitator. 5% - Other duties as assigned: Available to work nights and weekends as needed. Required Qualifications Bachelor's degree in social work, counseling, psychology, applied behavioral science, or related field and two years of related experience. Experience working with or supporting people in high need, who are emotional, or experiencing crisis, as evidenced in application materials. Demonstrated experience working cooperatively with others in a multi-disciplinary team environment, as evidenced in application materials. Demonstrated ability to work collaboratively with a wide range population of students, staff, faculty, administrators, and other members of the community, as evidenced in application materials. Excellent written communication skills, as evidenced by application materials. Preferred Qualifications Master's degree in social work, counseling, psychology, applied behavioral science, or related field 1-2 years of professional work experience following graduation or degree attainment Demonstrated skills in any number of crisis support areas, such as but not limited to suicide prevention and interventional work, sexual assault survivor support work, crime victim advocacy, food insecurity, and/or homelessness, as evidenced in application materials. Working knowledge of college, developmental, and mental health issues including dual diagnoses, as evidenced in application materials. Experience managing confidential and sensitive information. Demonstrated experience analyzing and problem-solving in complex situations, as demonstrated in application materials. Additional Candidate Instructions In addition to the online application, the following documents are required to be considered for this position: Cover letter describing how you meet the required and preferred qualifications. Resume List of three (3) professional references Only complete applications will be considered. Application review begins Monday, January 13th and will continue until a qualified pool of applicants are identified. Contact Information to Applicants Rachel Auten rauten@ku.edu 785-864-0801 Advertised Salary Range 50,000 - 54,000 Work Schedule Monday - Friday 8am to 5pm Application Review Begins Monday January 13, 2025 Anticipated Start Date Monday February 3, 2025