Technical Support Specialist

• Provide telephone assistance to customers for troubleshooting and repair of UPS systems.
• Conduct both field and in-house repairs and training for customers and Toshiba personnel.
• Prepare necessary documentation, including service call and monthly activity reports, following departmental procedures.
• Maintain and update a technical support database.
• Demonstrate expertise in one product family with working knowledge of at least one other.
• Stay updated on technology and products through self-directed learning.
• Manage and update a central library of product manuals and engineering design change data.

• Must have associate's degree in an electrical engineering or technical field with uninterruptible power supply systems and experience working with high voltage test equipment.
• Skilled in troubleshooting and repairing UPS systems with at least one year of experience.
• Attended in-house service training for various products.
• Proficient in using tools such as hand/power tools, electronic test equipment, high-voltage testers, and PLC programmers.
• Capable of performing physical tasks like lifting, climbing, bending, pushing, pulling, and working in confined or dusty environments.
• Comfortable working in non-climatically controlled conditions at start-up or construction sites.

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.