Patient Care Coordinator - Back Office-Temporary

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Patient Care Coordinator- Back Office will support the unit in daily clinical operations and administrative support. This role will work with the staff nurses, providers, and team patient care coordinator in patient care coordination and outside scan facilitation

Patient Care Coordination

Responsible for triaging faxes for their disease group
• Triaging faxes includes reviewing incoming faxes, searching for the patient within Epic, express scanning records to the patient's chart when appropriate, and notifying the clinical team that records have been uploaded via email-forward or in-basket message
• Triage records based on urgency and communicate to the clinical team as appropriate or based on need. Follow-up with facility on a regular basis to ensure that records are received in time prior to any relevant clinical visits.
• Manage BOTC shared inbox
• Assists with the financial clearance process as necessary
• Work closely with providers, nurses, and team PCCs to provide safe, reliable, and efficient patient care

Administrative Support

• May maintain contact sheets for specific disease group
• Assist with projects, programs, or systems to improve the overall operation of department
• Assist with onsite mail duties in a rotation; Upload urgent images coordinate with 2nd floor and film room for upload of non-urgent

Required:

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Strong organization skills and attention to detail
• Excellent verbal and written communication skills
• Capable of working in a dynamic healthcare environment, with the ability to prioritize and multitask effectively
• Proficiency in Microsoft Office Suite
• Familiarity with Healthcare Information Software (EPIC)

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $24.48 to $37.70 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, paid sick leave (1 hour for every 30 hours worked), and prorated paid holidays (up to 11 days per year).