Infrastructure Engineer - Data Center

Reporting to the National Manager for Cloud Services, the Infrastructure Engineer (IE) is responsible for onsite support of the infrastructure systems and services that support the business and its client, as well as supporting our field and support engineering teams. This includes servers, storage, network, infrastructure applications, security, and related services. This position is responsible for entire lifecycle from planning to development to implementation to operations and optimization.

The role is critical to support core business functions and services. Continuous improvement and a holistic approach are key qualities for the role. This role demands a high level of independence, volunteering for new responsibilities, and creating SOPs and best practice documentation that is well written and clear. Enthusiasm around certain areas of expertise, and a desire to 'own' those areas by establishing best practices, leading teams focused on those areas, and volunteering to take on additional responsibilities are traits in-line with this role.

infrastructure Planning and Development:

* Serves as the primary support for infrastructure (systems, storage, network, services, and security)

* Ensures that activities align with business objectives

* Maintains an architecture that anticipates future requirements

* Leverages other organizations when appropriate

* Upholds a strong ethic for systems management that leverages a holistic approach that considers the impact to the entire organization

* Maintains and follows all written policies, procedures, and standards

* Follows Change Management process, taking ownership of risk assessment, presenting a thoughtful and detailed case for requested changes, and defends proposals in Change Advisory Board if needed.

* Champions a spirit around innovation, continuous improvement, and quality

* Drives toward solutions that support automation and self-service

* Conscious of appropriate costs and considers methods to fully recover costs via client utilization

Day-to-Day Management:

* Responds to service requests and technical escalations from field, support and account teams in accordance with established SLOs

* Ensures operational success for core systems and services via change management and infrastructure maintenance tasks

* Primary on-site support for data center, systems, storage, network, and related applications

* Contributor to the list of infrastructure activities

* Provides regular reporting of utilization for billing and partner reporting

* Responds to systems and services outages and other service-related activities

* Effectively prioritizes activities in alignment with overall business objectives

* Provides technical expertise and support to fellow technical staff throughout the company

* Ensures change management processes are followed

* Serves as on-call engineer nights and weekends on a team rotation

* Will work onsite at the datacenter at least two consistent days each week, with other days as needed

* Will join visiting engineers and management onsite during their visits to work on projects together, roughly one full week a quarter

Problem Solving and Analysis:

The IE is responsible for systems and services that are both wide impacting and complex in nature. When issues come up, the IE must consider the impact of both the problem and solution from many different angles. The IE is also responsible for gauging the risks associated with regular maintenance and day-to-day activities. The analysis will lead to contingency plans that weigh the different approaches. Solutions must also consider the impact on both internal and external users of the applications and services.

Independence:

The IE must exhibit a high degree of initiative. In addition, the position must maintain alignment and make judgments as appropriate. Timeliness of decisions is critical and must be effectively communicated to those affected. The IE must have self-discipline to ensure they are working toward an established standard. If one does not exist, the Infrastructure Engineer will document a draft standard and then start the process to establish it.

Decision Making:

The IE carries the responsibility to contribute to decisions for the infrastructure. Part of the responsibility is to drive towards decisions and move the effort forward as planned. In many ways, the IE may be responsible for decisions; however, they need to ensure alignment with the team, markets, and other stakeholders. Decisions are made daily, and the Infrastructure Engineer needs to determine when to seek supervisory assistance for additional guidance. The Engineer must defend and document decisions, strategies and options to the team and senior management. The IE works independently, but as a team to make decisions. Decisions should be based on established guidelines. Decisions outside of the established guidelines and precedence guidelines should be consulted with senior management.

Risk Mitigation and Communications:

The IE is a highly visible position within the company. The systems and services that the IE manages and decisions that are made affect the entire company and its clients on a major scale. Decisions made by the Infrastructure Engineer can affect the quality and availability of services to clients. The IE serves as the key conduit between many disparate groups. These groups include Information Technology, Central Services, Field organizations, Konica Minolta, All Covered markets, and external resources (contractors, vendors, etc.). These interactions take place daily. Strong written, verbal, and presentation skills are required.

Competencies (Knowledge, Skills and Abilities):

* BS in Computer Science or related job experience

* 5+ years of relevant experience in a progression of roles

* Established track record in enterprise systems management

* Experience working at an enterprise scale

* Strong expertise with at least 2 of the following: VMWare, servers, storage, networking, or security

* Strong initiative and passion for building and supporting Infrastructure

* Strong business acumen and a drive toward business growth

* Strong written skills, familiarity with process and knowledge documentation

* Proficient in PowerPoint and Visio

* Discipline to work remotely and communicate clearly

* Experience working for a Managed Service provider, preferably in a multitenant environment

Konica Minolta offers:

* Competitive compensation program

* Outstanding benefits package (including medical, dental, life insurance)

* 401(k) plan with matching company contribution

* Excellent holiday/vacation plans

* Tuition reimbursement

* Employee Referral Bonus Program

* Ongoing training opportunities

* Visible, exciting work supporting the sales of cutting-edge technology and workflow solutions

#LI-VB1

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.