Associate Director, Key Accounts

Jubilant HollisterStier LLC, a well-established member of the business community in Spokane, Washington, provides a complete range of services to support the pharmaceutical and biopharmaceutical industries. The Allergy business is a worldwide leader in the manufacture of allergenic extracts, targeted primarily at treating allergies and asthma. Jubilant HollisterStier is also a nationally recognized contract manufacturer of sterile injectable vials, and lyophilized products. Jubilant HollisterStier is a proud member of the Jubilant Pharma family.

Our Promise: Caring, Sharing, Growing

We will, with the utmost care for the environment and society, continue to enhance value for our customers and stakeholders by providing innovative products and economically efficient solutions' through growth, cost effectiveness and wise investment of resources.

Job Description:

The Associate Director, Key Accounts is responsible for managing and ensuring customer satisfaction, as well as prioritization and adequate resourcing of day-to-day activities, across their assigned Key Accounts. They will act as an escalation point for customers and multidisciplinary JHS teams to support customer excellence and thriving partnerships in the day-to-day contract manufacturing services and activities for commercial supply of products. Primary responsibilities include, but are not limited to, the following tasks:

1. Act as a reliable and effective relationship manager for customers and internal stakeholders for matters related to contract manufacturing services and activities at assigned accounts.
2. Familiarity with Customer Account Management Playbook.
3. Ability to identify, filter and prioritize escalations that have biggest impact on revenue and/or customer satisfaction and drive awareness towards resolution.
4. Identifying gaps in processes that are impacting the customer experience and work across multidisciplinary teams to find scalable solutions that add value to both the customer(s) and Jubilant HollisterStier.
5. Serving as an additional resource, together with Customer Account Managers, and efficiently manage and host person-in-plant activities, including support during the site visit.
6. Demonstrate an understanding of manufacturing process flows in order to determine next steps that lead to the achievement of key milestones including, but not limited to, recognition of revenue.
7. Collaborate with the CAM to communicate delays or changes that may impact manufacturing schedule or release of product, and proactively update all appropriate stakeholders.
8. Track customer requested metrics (in coordination with the respective KAD) such as (but not limited to) On Time Delivery (OTD), batches rejected, deviation closure times and other Key Performance Indicators (KPI) for customers, as defined by the KAD, and provide timely feedback.
9. Collaboration with CAMs and support KADs for regularly cadenced meetings with clients such as business review meetings, joint steering committee meetings, governance meetings, etc.
10. Ensuring all contractual obligations are adhered to by client and JHS; identifies and communicates any gaps to KAD and aligns with KAD on focus areas that will have the largest impact on revenue, account maintenance and/or customer experience.
11. Meet and maintain compliance in Compliance Wire.
12. All other duties as assigned.

Qualifications:

• Bachelor's degree in a science-related / business-related field, or equivalent combination of education and experience.
• 3 years experience or, 10 years of direct relevant experience.
• Prior experience managing commercial business relationships in a contract / external manufacturing services environment.

Compensation:

• The compensation range for this role is $133,000 to $211,000, depending on experience, with opportunity for growth, promotion and annual raises.

Benefits:

• Medical, Dental, Vision, Flexible Spending and Health Savings Accounts
• Life, AD&D, Short and Long Term Disability
• 401(k) with company match
• Generous paid time off plan
• Employee Assistance Program

Optional Benefits:

• Voluntary Life and AD&D for employee & family
• Supplemental Medical coverage (Critical Illness, Hospital Indemnity and Accident coverages)
• Pet Insurance
• ID Theft Protection
• Perk Spot Discount Program

Unlock your potential with Jubilant HollisterStier! If you're seeking a dynamic and rewarding career, we welcome your application today!

https://jubilantcareer.jubl.com/

*Please click on the Spokane, Wa. Link*

Jubilant HollisterStier is an EEO/AA Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require assistance applying for a position, please contact our HR Department at:

Human.Resources@jubl.com