ROOMS SUPERVISOR
REPORTS TO: DIRECTOR OF ROOMS; position is non-exempt
WHO YOU ARE
You are a detail-oriented, service-driven professional with a passion for creating exceptional guest experiences. A natural perfectionist, you understand that success lies in the details-whether it's ensuring a spotless room, a seamless check-in experience, or a personalized guest interaction. You thrive in both a leadership and hands-on capacity, seamlessly balancing operational tasks while inspiring and coaching your team. With a calm, gracious demeanor, you deliver the highest level of hospitality and are always willing to go the extra mile to ensure that each guest's experience is unforgettable.
THE ROLE
As a Rooms Supervisor, you will oversee the operations of both the Housekeeping and Front Desk teams, collaborating with the Director of Rooms and Housekeeping Manager to ensure a seamless and outstanding guest experience. You'll manage day-to-day operations within the Rooms Department, focusing on guest satisfaction, team performance, and the maintenance of the hotel's standards of excellence. You will lead by example, working directly with both associates and guests to ensure high standards are consistently met and exceeded.
WHAT YOU WILL DO
- Guest Experience Management: Supervise guest check-in and check-out, ensuring all reservations and guest requests are handled promptly and professionally. Respond to guest inquiries with a solution-oriented approach and take proactive measures to enhance their stay.
- Team Leadership: Lead, train, and motivate the Housekeeping and Front Desk teams to achieve operational excellence. Provide coaching, constructive feedback, and performance evaluations to promote a positive work environment and ensure guest satisfaction.
- Operational Efficiency: Manage room turnovers, ensuring rooms are cleaned, stocked, and maintained to the highest standards. Oversee the inspection of rooms and common areas, addressing any deficiencies promptly.
- Collaboration & Communication: Work closely with Engineering, Guest Services, and other departments to coordinate maintenance, cleaning, and guest services. Foster an environment of transparency and open communication to ensure team alignment.
- Guest Satisfaction & Special Requests: Handle guest complaints or special requests efficiently, going above and beyond to exceed expectations. Tailor services to meet guest needs, offering personalized solutions when appropriate.
- Training & Development: Assist in the onboarding and training of new associates, emphasizing the importance of attention to detail and exceptional service. Develop team members for future growth and succession planning.
- Safety & Security: Ensure that all team members are trained in safety and emergency procedures, responding swiftly to any emergencies or security concerns that arise.
- Facility & Equipment Inspection: Regularly inspect the hotel's physical facilities, equipment, and supplies, ensuring that all areas are clean, safe, and functional. Coordinate with vendors and engineering teams for preventive maintenance as needed.
- Administrative Tasks: Use hotel management systems to track guest requests, manage room assignments, and monitor operational tasks. Maintain accurate reports and assist in scheduling and staffing the department.
- Departmental Meetings & Updates: Lead daily huddles and monthly departmental meetings to ensure clear communication regarding priorities, guest feedback, and operational goals.
HOW YOU WILL LEAD
- Lead by Example: Inspire your team through hands-on leadership, demonstrating a strong work ethic, attention to detail, and a commitment to guest service excellence.
- Foster Team Development: Provide ongoing coaching and feedback, ensuring associates feel supported in their roles. Recognize and celebrate individual and team successes.
- Collaborative Leadership: Maintain strong working relationships with other departments, including Engineering, Sales, Food & Beverage, and Guest Services, to address guest needs and operational challenges.
- Decision Making: Approach challenges with a collaborative mindset, gathering input from your team and other stakeholders to make informed, effective decisions.
- Time & Resource Management: Prioritize daily tasks and adjust schedules to meet operational needs, particularly during high-demand periods like check-in/out.
WHAT YOU WILL NEED
- Experience: At least 3 years of hospitality experience, ideally within an upscale, lifestyle, or luxury property. Previous experience in a supervisory role in the Rooms Division (Housekeeping, Front Desk, or related areas) is preferred.
- Skills & Knowledge: Strong leadership and communication skills. Proficiency with hotel management systems and Microsoft Office. Ability to manage multiple tasks and lead a team under pressure.
- Language Skills: Proficiency in English (written and verbal); proficiency in Spanish is a plus.
- Physical Requirements: Ability to lift up to 25 lbs, push/pull up to 100 lbs, and move housekeeping supplies and equipment. Ability to stand and walk for extended periods.
- Flexible Schedule: Ability to work flexible hours, including nights, weekends, and holidays, based on hotel needs.
WHO WE ARE
Hotels done differently. It is not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
Located in the heart of Old Town Alexandria, Hotel Heron will open in the spring of 2024 offering guests the opportunity to see Old Town from a new vantage point. With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance. Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms. This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac. Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Alexandria's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Hotel Heron participates in the Department of Homeland Security's E-Verify program.
|
Aparium Hotel Group
Dec 22, 2024 