Retail Service Representative (Service Scheduling)- Chicago

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine's 2021 "America's Best Large Employers" and a "Best Employer for Diversity." As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference.

Renewal by Andersen is looking to add a Scheduling Retail Service Representative (RSR) I to our team in Des Plaines, IL.

The Retail Service Representative will focus on providing customer service for delivery partners and customers. This is a customer service role that will allow you to have direct customer interaction via email and telephone.

RESPONSIBILITIES:

* Responds to homeowner install requests/inquiries.

* Customer facing; direct interaction w/homeowner.

* Schedules install with homeowner.

* Performs other data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations.

* Answers phone calls, determines nature of business, and directs individuals to appropriate resource.

* Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems.

* Searches records and files for specific data.

* Post entries in books of account, ledgers or other record keeping logs.

* Performs routine typing or word processing of materials, including lists, envelopes and form letters.

* Coordinates mailing, copying and other administrative projects.

* Maintains stock levels of supplies & brochures.

* Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application

* Serve as a department project team member and may perform routine special orders/requests.

* Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs.

QUALIFICATIONS:

* High School diploma or equivalent.

* Minimum of 1 - 3 years customer service experience.

* Basic word processing and spreadsheet skills.

* Ability to develop and establish good interpersonal relationships.

* Demonstrates ability to work and contribute to a team environment.

* Good phone etiquette and verbal/writing skills.

* Customer orientation.

* Flexibility & positive outlook.

* Listening skills.

* Detail orientation.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).

Pay Range: $19-25 hr.

CULTURE AND BENEFITS:

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations. In addition to excellent earning potential, we offer excellent benefits, such as low cost medical and dental insurance, and affordable dependent coverage. The other benefits may include:

* Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan contributions

* Professional development and tuition reimbursement opportunities

* A culture that supports work-life balance

* An environment where collaboration is key

* Volunteer opportunities - on company time

* Employee Resource Networks

* Environmentally conscious business outcomes

* 12,000+ employees and career opportunities nationwide

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.