Customer Service Representative

Customer Service Representative

Organization Name: Buffalo Rock Company

Website: https://www.buffalorock.com/careers/

Job Department: Corporate Accounts Receivable

Reports to: Corporate Accounts Receivable Manager

Work Schedule: Monday- Friday

Job Type: Regular

FLSA Status: Non-Exempt

Amount of Travel Required: None

Job Description

Summary/objective

The Customer Service Representative (CSR) is a key member of the Accounts Receivable team and provide all aspects of customer service to an extensive group of accounts receivable customers utilizing a computerized accounting system along with other manual processes.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Reviews customer accounts on a continual basis.
• Receives communications and provides timely submittal of any requested documents from the customer.
• Retrieves and mail/faxes/email all invoice copies for customers, as requested.
• Processes daily debts and credits to customer accounts, after authorization is received.
• Posts finalized receipts and EFT transactions to customer accounts and update the accounts receivable ledger.
• Researches and processes customer claims of invoice payment.
• Must possess strong organizational skills for maintaining records and communications.
• Researches and processes charge backs, product returns, and returned checks against customer accounts.
• Answers accounts receivable phone inquiries and follow up. Includes extensive communication with both current and past due accounts.
• Calls and sends correspondence to customers as necessary in order to update accounts.
• Maintains ongoing complete records of all communications with customers.
• Handle collection activities with customer. To include calls, letters and other collection actions.
• Assist with related special projects, as required.
• Perform other duties as assigned by supervisor.

Other Duties and Responsibilities

* Must exhibit a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing the Buffalo Rock Company.

* Responsible for continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to online and/or facilitated training.

* Ensure that every reasonable precaution is taken to protect the Company from possible damages, theft, or other liabilities.

* Ensure that every reasonable precaution is taken to protect the safety of employee- partners, self, customers, Buffalo Rock property, and customer property.

* Honor and follow through on all business commitments.

Competencies

* Accountability - Ability to accept responsibility and account for his/her actions.

* Accuracy - Ability to perform work accurately and thoroughly.

* Communication, Oral - Ability to communicate effectively with others using the spoken word.

* Customer Oriented - Ability to take care of the customers' needs while following company procedures.

* Detail Oriented - Ability to pay attention to the minute details of a project or task.

* Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

* Organized - Possessing the trait of being organized or following a systematic method of performing a task.

* Mathematical Skills - Ability to apply mathematical operations to daily tasks; Tracking Stales & Shortages

* Relationship Building - Ability to effectively build relationships with customers and co-workers.

* Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Supervisory responsibilities

NA

Work environment

Primarily inside work with most if not all working hours in a close office environment

Physical demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33%-66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Tools and Technology

Tools: Desktop/Laptop, telephone, printer, scanner, copier, fax machine, calculator, switchboard

Technology: Outlook, Oracle

Required education and experience

• Education: High School Diploma or General Education Degree (GED); Required
• Experience:

- 6 plus months of experience in accounts receivable or bookkeeping; Required

- Prior collection skills; Preferred.

• Computer Skills:

-Must be proficient in SharePoint and/or Microsoft Suite Productions (Word, Excel, Outlook, and PowerPoint)

- Proficient in 10 key and data entry skills.

Affirmative Action/EEO statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Other duties

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

I have reviewed this job description, and I can perform the essential functions with or without reasonable accommodation.

Applicant/Employee-Partner______________________________ Date__________________

Interviewer/Supervisor___________________________________ Date__________________