PT Retail Supervisor

JOB DESCRIPTION
Division: Retail
Reports To: Retail Store Manager / Assistant Store Manager
Position Summary: Manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs,
and profitability goals to position PUMA to be the Fastest Sports Brand in the world.
Essential Functions:
The essential duties and responsibilities of this position include, but are not limited to:
* Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals
through the effective use of short and long term planning, expense control, sales and service.
* Guarantee consistently high standards of customer experience within the Store in accordance with
PUMA's Brand Values and service standards.
* Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching
employees.
* Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and
succession of high performing, results driven Associates.
* Accountable for payroll control and service driven scheduling in order to maintain a highly profitable
location while providing the highest levels of service to customers.
* Manage and monitor Loss Prevention education and awareness programs.
* Directly responsible for Loss Prevention and Operational compliance within store.
* Manage and achieve or exceed all Inventory and Shrink goals
* Manage and communicate merchandise opportunities to Store and / or the Assistant Store Manager.
* Participate in new store openings and/or store closings; travel may be required.
* Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with
proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring
proper discounts are applied when applicable. Also, responsible for processing employee transactions
while adhering to the Associate Discount Policy & Procedure.
* Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual
presentation of the Store always meets or exceeds PUMA standards.
* Maintain physical condition of Store according to relevant guidelines and communicate maintenance
needs in a timely manner.
* Required to comply with all Policies & Procedures, operational core competencies and key
accountabilities.
* Execute all requirements necessary to maintain a safe and compliant working environment for all Store
Associates and Customers.
* Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.
Qualifications: One to two years of management experience in a focused, customer service oriented retail
environment (preferably apparel/footwear) with results driven track record
Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train,
develop and retain top talent Managers as well as teams, ability to reason through complex issues,
demonstrates effective communication, ability to present information to large groups
Physical Requirements: The ability to constantly walk and move about is required. This role involves
frequent stationary standing, reaching, bending/twisting of head, and maintaining balance while walking.
The role also requires using ladder/step stool equipment, occasional kneeling, crouching, climbing,
bending/stooping at waist/torso and sitting to assist customers. Maintaining the organization and cleanliness of the sales and stock area are also required. Pushing/pulling equipment such as shelving bays,
dollies, carts, and racks with up to 20 pounds of force as well as lifting/carrying/placing boxes of product
Retail Induction Workbook Level 2 - Management 07
up to 30 pounds in weight at heights up to 131 inches while using a ladder is also required. Use of the
following senses are critical to this position: speaking, hearing, near & far acuity, depth perception and field
of vision. Cognitive factors critical to this function are: reading comprehension, basic math calculations,
writing, complex problem solving and basic computer work. Environmental factors of action include
operation of foot controls for operating mobile stock shelving bays & exposure to working at heights

JOB DESCRIPTION
Division: Retail
Reports To: Retail Store Manager / Assistant Store Manager
Position Summary: Manage and promote sales culture within a Retail Store to achieve or exceed sales, KPIs,
and profitability goals to position PUMA to be the Fastest Sports Brand in the world.
Essential Functions:
The essential duties and responsibilities of this position include, but are not limited to:
* Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals
through the effective use of short and long term planning, expense control, sales and service.
* Guarantee consistently high standards of customer experience within the Store in accordance with
PUMA's Brand Values and service standards.
* Spends 90% of their working time on the sales floor engaging with consumers, selling, and coaching
employees.
* Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and
succession of high performing, results driven Associates.
* Accountable for payroll control and service driven scheduling in order to maintain a highly profitable
location while providing the highest levels of service to customers.
* Manage and monitor Loss Prevention education and awareness programs.
* Directly responsible for Loss Prevention and Operational compliance within store.
* Manage and achieve or exceed all Inventory and Shrink goals
* Manage and communicate merchandise opportunities to Store and / or the Assistant Store Manager.
* Participate in new store openings and/or store closings; travel may be required.
* Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with
proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring
proper discounts are applied when applicable. Also, responsible for processing employee transactions
while adhering to the Associate Discount Policy & Procedure.
* Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual
presentation of the Store always meets or exceeds PUMA standards.
* Maintain physical condition of Store according to relevant guidelines and communicate maintenance
needs in a timely manner.
* Required to comply with all Policies & Procedures, operational core competencies and key
accountabilities.
* Execute all requirements necessary to maintain a safe and compliant working environment for all Store
Associates and Customers.
* Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.
Qualifications: One to two years of management experience in a focused, customer service oriented retail
environment (preferably apparel/footwear) with results driven track record
Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train,
develop and retain top talent Managers as well as teams, ability to reason through complex issues,
demonstrates effective communication, ability to present information to large groups
Physical Requirements: The ability to constantly walk and move about is required. This role involves
frequent stationary standing, reaching, bending/twisting of head, and maintaining balance while walking.
The role also requires using ladder/step stool equipment, occasional kneeling, crouching, climbing,
bending/stooping at waist/torso and sitting to assist customers. Maintaining the organization and cleanliness of the sales and stock area are also required. Pushing/pulling equipment such as shelving bays,
dollies, carts, and racks with up to 20 pounds of force as well as lifting/carrying/placing boxes of product
Retail Induction Workbook Level 2 - Management 07
up to 30 pounds in weight at heights up to 131 inches while using a ladder is also required. Use of the
following senses are critical to this position: speaking, hearing, near & far acuity, depth perception and field
of vision. Cognitive factors critical to this function are: reading comprehension, basic math calculations,
writing, complex problem solving and basic computer work. Environmental factors of action include
operation of foot controls for operating mobile stock shelving bays & exposure to working at heights