Customer Service Rep II - Archdale, NC

Hubbell Incorporated
remote work

4301 Cheyenne Drive (Show on map)
Dec 11, 2024
Job Overview The Customer Service Representative II is an administrative and customer relations position responsible for responding by phone or email to customer requests, concerns, and/or complaints along with other channels of distribution within the call center.The qualified candidate will research and resolve complaints to ensure customer retention and satisfaction; maintain direct contact with numerous departments within HES; promote the organizations products and services; and have the ability to thoroughly understand the company's products and their applications. Work is performed under moderate supervision. This is an onsite role with 2 days per week work from home. A Day In The Life Respond to customer's requests, concerns, and complaints Ability to answer customer questions regarding policies and procedures Handles high volume inquiries Provides order inquiry and inventory status Responds quickly to questions and tracks responsiveness levels When fixtures not available, seeks substitutes to resolve customer's needs Ability to enter basic orders when necessary Follow up on orders that have shipped Communicate with Marketing, Quality and Manufacturing to identify and solve customer requests and problems. Communicate special order processing requirements such as special shipping instructions, emergency delivery requirements, etc Supports Team and Department goals in areas of service Provide research and problem solving to agents as directed by supervisor What will help you thrive in this role? Two year college degree or an equivalent combination of education and experience Two plus years business experience with significant exposure to Customer Service Computer literate. Microsoft Excel and Word a plus Excellent telephone and communication skills Previous SAP preferred #LI-EC1 Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Electrical Solutions Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.